Acceptance of terms
By accessing or using upmeals.ca (the “Website”) or any of our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use the site. We respect your privacy and are committed to protecting your personal information.
Information We Collect
We collect personal and non-personal data when you interact with our website, place orders, subscribe to communications, or engage with our services.
This may include:
Name, email address, phone number, shipping address, and billing information.
Account login credentials if you create an account.
Order history and delivery preferences.
Payment status (via Stripe). We do not store full card numbers.
Technical data such as IP address, browser type, device information, and usage behavior.
Any information you voluntarily provide via contact forms or surveys.
How We Use Your Information
We use your data to:
Process and deliver orders
Communicate order updates and support responses
Improve our website, offerings, and customer experience
Send marketing emails or promotions, if you’ve opted in
Comply with legal obligations
Sharing and Disclosure
We do not sell or rent your personal data. We may share limited information with trusted third parties that help us operate our business, such as:
Payment processors (e.g. Stripe)
Hosting and analytics providers
Email and communication services
All partners are under strict confidentiality agreements.
We may also disclose data if required by law or in connection with a business transfer such as a merger, acquisition, or asset sale.
Data Retention
We retain personal information only as long as needed to fulfill the purposes listed above or as required by law. You can request deletion of your data at any time by contacting us at support@upmeals.ca.
Your Rights
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you
Correct or update your data
Request deletion or anonymization
Object to certain types of data use
Export your data
To exercise any of these rights, email us at support@upmeals.ca. We respond within 30 days.
Security
Payment must be made using a valid method accepted by our payment processor. These may include major credit cards, debit cards, or digital wallets, and are subject to change without prior notice.
Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal data from minors. If you believe a child has submitted data, contact us immediately.
Intellectual Property
All content on this website, including images, recipes, product descriptions, and branding, is owned by UpMeals Food Services or its licensors. You may not reuse or republish any content without our written consent.
Policy Updates
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or website notices. Continued use of the site after updates means you accept the revised policy.
Contact Us
Questions or requests regarding this policy can be sent to:
support@upmeals.ca
support@upmeals.ca